FAQ's

Below FAQ are some common concerns of our clients before purchasing the products.
If you have other questions, please just send it to sales@holsterguy.com.

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  • Pre Sale Questions
  • Product & Technical Information
  • Orders & Shipping
  • Returns & Exchanges
  • Dealers & Wholesale
  • Other Questions

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre Sale Questions

We offer a full range of USA-made carrying solutions, including 3-Point and 4-Point Chest Harnesses, Universal Shoulder Holsters, Radio Tool Pouches, Hi-Vis Radio Vests, Radio Belt Holsters, Barcode Scanner Harnesses, and Holster Accessories.

Yes. Every Holsterguy product is proudly designed and manufactured in the USA using premium materials and precision craftsmanship.

Yes, we provide tiered discounts for bulk purchases starting at 50 units or more. Contact us at sales@holsterguy.com or 866-612-1961 for a custom quote. quote.
To apply, email sales@holsterguy.com with the following:
  • Reseller permit or tax-exempt document (U.S. only)
  • Company and accounts payable contact information
  • Credit card details (new accounts are prepaid; net-30 terms based on sales history)
  • UPS or FedEx account number (orders ship freight collect)
Once approved, you’ll receive our Product & Pricing Sheet.

Product & Technical Information

Yes. Most models are fully adjustable to fit a wide range of body types and radio sizes for maximum comfort and security.

Our designs accommodate most medium and large two-way radios from brands like Motorola, Kenwood, Icom, Vertex, and more. For specific fit, please refer to our Radio Holster Size Chart or contact us for assistance.

Measure your radio’s depth, width, and height (excluding antenna/knobs). Then refer to our Radio Holster Size Chart to find the best model for your radio dimensions.

Both models share the same fit and design. The RCH-101M (Mesh) allows better airflow, while the RCH-101 (Solid) provides more protection for small items in the zippered pouch—your choice depends on comfort preference.

Wipe with a damp cloth as needed. For leather items, use a quality leather conditioner. Avoid bleach or harsh chemicals that can damage materials.

Orders & Shipping

You can order directly from our website or through our authorized dealers across the U.S. and Canada.

Orders are typically shipped within 24 hours (Monday–Friday, excluding holidays). You’ll receive an email confirmation with tracking details once shipped.

Tracking information will be sent to your email once your order ships. PayPal orders will receive tracking via PayPal.

Yes! We ship worldwide. International shipping costs are automatically calculated at checkout. If not displayed, we’ll email a PayPal payment request for shipping fees.

Yes, but free shipping promotions do not apply. Shipping rates will be calculated at checkout.

We ship to APO/FPO addresses via USPS. Orders over $300 require a physical street address.

Carrier selection is based on service level, destination, and package size. We choose the best option for your delivery, though specific requests can be accommodated when possible.

Orders $300 or more shipped to the continental U.S. qualify for free ground shipping. This excludes Alaska, Hawaii, and U.S. territories.

Currently, we don’t offer the option to split an order across multiple addresses or combine separate orders into one shipment.

Yes! Call 866-612-1961 before placing your order to confirm product availability for same-day shipping.

Returns & Exchanges

Contact us within 15 days of receiving your order at sales@holsterguy.com or 866-612-1961 for a Return Authorization.

Items must be unused and in original packaging. Returns without authorization or after 15 days may incur a restocking fee or be denied.

Please note: Wholesale orders are final sale and not eligible for return.

Dealers & Wholesale

Once approved, purchase orders may be submitted by phone, fax, or email:

Phone: 866-612-1961
Fax: 253-826-3321
Email: sales@holsterguy.com

All shipments are freight collect using your UPS or FedEx account number.
Yes, drop shipping is available for approved dealers. Details are provided in the dealer product and pricing sheet.

Other Questions

Absolutely! Our team can guide you through fitting adjustments and best practices for secure, comfortable use.
Office: 26901 168th Pl SE, Covington, WA 98042
Call: 866-612-1961
Email: sales@holsterguy.com
Unable to find satisfactory answers ? Contact Support